Bharti Airtel launches Leap to share all network information to customers
Bharti Airtel Limited (“Airtel”), unveiled a special wesbite www.airtel.in/leap that allows customers to know everything they want to know on how Project Leap is progressing in your respective localities. Customers will be able to get a transparent view of coverage of voice and high speed broadband services. They will also be able to see sites planned in their localities, seek help on hosting sites and share the site up gradation plan for every site. Customers will also be able to see sites that have been forcibly shut down in their locality.
Commenting on the occasion, Gopal Vittal, MD & CEO, Bharti Airtel (India and South Asia) said, “With the launch of Project Leap, we at Airtel are investing company-wide resources in ramping up our network infrastructure towards this modernization drive and improving the service experience delivered to every customer. We are happy that the project is making quick strides in enhancing our network quality and are focused on implementing a Project Leap strategy down to each and every location. Our new website is targeted at a first of its kind effort in sharing with total transparency the progress we are making in every street and locality in the country. Our customers will be able to see the progress of their network in their respective localities”.
Airtel customers can now visit www.airtel.in/leap for the latest updates on its network modernization drive and get comprehensive information on the program’s progress at the local level. The microsite allows customers to see the network coverage for voice, basic data services (2G) and high speed data services (3G/ 4G) in their regions.
The website also gives Airtel’s 240 million plus customers the opportunity to participate in the network transformation program. As part of this, customers can volunteer to host a site in a planned or a forcibly shut site location, and contribute actively to this network enhancement drive. Specific sections with information on radio waves, network FAQs and what customers can expect from network transformation program are also featured.