LAVA today announced its festive offer ahead of Durga Puja, Dusshera and Diwali across India. The company announced that on purchase of any available LAVA mobile phone or smartphone, the customers will be eligible to avail a one-time screen replacement offer within 365 days from the date of purchase. The offer has begun from October 13th, 2015 and will be valid till November 30th, 2015.
Commenting on the offer Mr. Luke Prakash, Vice President and National Head – Sales & Distribution, Lava International Limited said, “At the onset I would like to convey my best wishes to everyone hoping that the upcoming festivals bring in prosperity in their life. This season we want to offer something that consumers will value and will help them get more out of their purchase. We feel that irrespective of the price segment one thing that the consumers are concerned about is screen replacement in case of an incidental damage. Count of such instances has increased given the amount of time being spent on mobile phones. In line with this, we have launched a screen replacement offer across our portfolio and since the replacement can be availed anytime in the next year one year from date of purchase, it will practically take care of the entire life cycle of the device for a consumer.”
Terms & Conditions for the consumer offer
Scheme is valid for a warranty period of 12 months from the date of purchase of handset
Scheme entitles the customer to avail free of cost replacement of his touch screen in case of any screen breakage happening within the handset warranty period
Spare parts covered – a)Touch panel for smart phones 2) LCD for feature phone
Scheme is valid only for a single time replacement of the broken touch screen. Minor abrasion and scratches are not covered under this scheme
In case of touch screen breakage, customer should visit Lava authorized service center in person to avail this scheme. Customer must possess original proof of purchase, Identity proof and valid contact number.
Scheme is valid for all handsets sold within India within the promotion period
No cash refund will be given to customer. Only touch screen repair/replacement is covered under this scheme
Customer needs to pay labor charge of Rs.250/- (Smartphones)/ Rs.150/- (Feature phones) for the screen replacement under this scheme
In case of spare parts other than touch screen need replacement, then the cost of the same will be borne by customer
All disputes fall in the jurisdiction of Delhi courts